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Terms & Conditions

Conditions of sale

The costs of products that you will find on sale on this site are clearly indicated: prices are always inclusive of VAT, shipping costs are specified. There are no additional charges.
Prices are valid as long as they are shown on the website. If you place an order, until delivery, the price of the product ordered will be blocked, even if there have been changes in the meantime. All products will be accompanied by complete instructions for use, and for any doubt, clarification or advice, before or after the purchase, we are at your disposal.
The minimum order is € 15.00. To place an order on this site you must be of legal age.


Confirmation of orders

For each order you place on our site you will receive a communication via e-mail that will confirm receipt of the order, summarize the details of the order itself, and in case of payment by bank transfer will indicate the necessary data. A subsequent e-mail will confirm the acceptance and fulfillment of the order, and will report a link through which you can follow the status of the shipment online. If you do not receive these e-mails please check that it has not been blocked by your anti-spam system, or contact us at info@oasibotanica.com.


Payment method

Payment of the ordered products can take place:


Through Paypal or VISA, Mastercard, PostePay credit card (or other prepaid cards enabled), on Paypal secure server.
Cash on delivery (you will pay cash to the postman upon delivery). This mode is valid only for shipments to Italy.
By bank transfer in advance using the following coordinates:

Banca Popolare di Cividale del Friuli - Filiale di San Giovanni al Natisone

ACCOUNTHOLDER: L'Oasi Botanica di Livon Moira
IBAN: IT52T0548464210CC0281004221
BIC SWIFT: CIVIIT2C

Orders paid by bank transfer will be sent upon receipt of the credit. To facilitate the preparation of the order, you can send the receipt of payment to the e-mail info@oasibotanica.com.
The payment details will also be indicated in the order confirmation email.


Discount coupons

How to receive discount coupons oasibotanica.com?
For every order of 100.00 € or more, you will receive a 10% discount voucher, valid on all our catalog (excluding products already on sale), usable within six months for a subsequent order.
Discount vouchers are also offered at special events, usually with communication via e-mail or Facebook. For this reason, we suggest you subscribe to our newsletter and put "Like" on our Facebook page, in order to receive communications regarding discounts and exclusive offers.


Security of payments

Payments by credit card are made through Paypal secure servers, leader in online payments, which uses SSL (Secure Socket Layer) connections with 128 bit encryption, which offer maximum security. When you place an order and choose to pay by credit card, you will be directed to a Paypal page where you can enter the card number, which will travel encrypted only between your computer and the secure server of Paypal, will never pass on our server and will not be registered or stored by us in any way, making it impossible to intercept it or use it in any other fraudulent way, neither during nor after purchase.


Right of withdrawal

Pursuant to Legislative Decree 206/2005 (Consumer Code), you have the right to withdraw from the contract without penalty and without specifying the reason within 14 working days from the day you receive the products. To exercise the right of withdrawal, you must inform us of your decision with an explicit declaration, for example by e-mail or regular mail, within the expiration period of the withdrawal period.
Subsequently, you must return the products intact, in the original packaging, within 14 days from the communication of your wish to withdraw, to the following address:
The Botanical Oasis - Via A. Ristori, 6 - 33043 Cividale del Friuli (UD).
The return of the products is at your charge and under your responsibility. Do not send back the goods on delivery, as they will not be accepted.
As soon as we have received the products and verified the conditions we will refund the sums paid in our favor, with the exception of delivery costs, within 14 days, with the same means of payment used by you, unless otherwise agreed, and without additional costs for you.
If the products ordered are not collected and return to the sender, you will still be required to pay the shipping costs incurred by us for the return of the package.
Excluded from the right of withdrawal are perishable or tailor-made products (such as herbal teas and loose herbs), open or partially used products.
You will be responsible for the decrease in the value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning.


Warranties

All products purchased are guaranteed for 24 months against any defect that prevents their correct use, in which case we will replace them at our expense. For products with an expiry date of less than 24 months, the warranty will be applicable until the expiration date.
For any problems related to the transport of products, the customer is required to verify the integrity of the package and its contents and to report any anomaly within 48 hours of receipt.


Software requirements

This site is compatible with all popular browsers (Internet Explorer, Firefox, Chrome, Opera, Safari).
oasibotanica.com and Paypal require, for the correct functioning of the "Shopping Cart" and payment systems, that your browser has active Javascript and is enabled to receive "Cookies". As a rule, all browsers are compatible with these requirements if you have not explicitly configured them differently.